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Sign On Help
For Banking and Credit Card Customers

You can reset your User ID or password here. You'll need your credit card or your ATM/debit card.

If your credit card account has been linked to your ATM/debit card, please enter the ATM/debit card number.

For Mortgage Only Customers and Customers without a Banking or Credit Card Account

If you have a mortgage with Citi and don't have a banking account or credit card linked to your online account, you can use your email address to locate your User ID or reset your password.