User Agreement For
Popmoney Transfer Service
IMPORTANT: TO ENROLL IN THE POPMONEY PERSON-TO-PERSON TRANSFER SERVICE ("POPMONEY" OR "POPMONEY SERVICE"), YOU MUST CONSENT TO RECEIVE NOTICES AND INFORMATION ABOUT THE POPMONEY SERVICE ELECTRONICALLY. YOU MUST HAVE THE ABILITY TO RECEIVE AND RETAIN ELECTRONIC COMMUNICATIONS BEFORE YOU ACCEPT THE TERMS OF THE USER AGREEMENT FOR THE POPMONEY SERVICE ("AGREEMENT").
THE AGREEMENT SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH
YOU MAY FROM TIME TO TIME REQUEST A TRANSFER OF FUNDS IN YOUR CITIBANK
ACCOUNT(S) TO AN ACCOUNT AT A FINANCIAL INSTITUTION OR TO RECEIVE A TRANSFER
INTO YOUR CITIBANK ACCOUNT FROM ANOTHER PERSON, IN EACH CASE USING THE POPMONEY
SERVICE. THESE TERMS AND CONDITIONS AFFECT YOUR RIGHTS AND YOU SHOULD READ THEM
BY CLICKING THE "I AGREE" BUTTON BELOW, YOU CONSENT
TO RECEIVE INFORMATION ELECTRONICALLY AND AGREE TO THE TERMS AND CONDITIONS SET
FORTH IN THIS AGREEMENT. CITIBANK RESERVES THE RIGHT TO PROVIDE INFORMATION AND
NOTICES ABOUT THE POPMONEY SERVICE TO YOU BY NON-ELECTRONIC MEANS.
Scope of Agreement
This Agreement covers all funds transfers using the Popmoney Service initiated by me from time to time through a Citi Online banking service (Citi Online or any other name that may be used to describe such service) and all funds received into an account at Citibank owned by me through the Popmoney Service.
- "ACH Network" means the funds transfer system, governed by the NACHA Rules, that provides funds transfer services to participating financial institutions.
- "ACH Rules" means the NACHA Operating Rules and NACHA Operating Guidelines, as in effect from time to time.
- "Business Day" means any day that is not a Saturday, Sunday or bank holiday.
- "Citibank" or "bank" refers to Citibank, N.A., including its directors, officers, employees, agents and service providers.
- "Citi Online" means Citibank's online banking service currently accessible at www.citibankonline.com.
- "Eligible Citibank Account" means any Citibank deposit account owned by me that is eligible to be used with the Popmoney Service.
- "I," "me" and "my" refer to the client who agrees below to the terms and conditions of this Agreement.
- "NACHA" means the National Automated Clearing House Association.
- "You" and "your" refer to Citibank.
Description Of Service
Types of Transfer Requests
I may request (1) a one-time transfer for which processing shall be initiated immediately, (2) a one-time transfer for which processing shall be initiated at a later specified date up to one (1) year, and (3) a recurring series of transfers for which processing shall be initiated on the specified dates. Further details about each of these options can be found on Citi Online.
Transfer requests are processed in two ways. I can provide all the information about the recipient and his/her bank account that is necessary to complete an ACH Network transfer (the "Complete Transfer"). Alternatively, I can provide contact information about the recipient (including an email address) and the Popmoney Service contacts the recipient and requests the recipient (i) to confirm his/her identity at the Popmoney Website and then (ii) to provide bank account information in order to complete my transfer request (a "Two-Step Transfer").
If another person wants to send money using the Popmoney Service to an account I own at Citibank, he/she can do that from an account at a financial institution that participates in the Popmoney Service. If the sender's request is for a Two-Step Transfer, I must provide the information through Citi Online or the Popmoney Website that is requested by the Popmoney service to allow the sender's financial institution to complete the transfer.
Authorization to Transfer Funds Using Popmoney Service
I hereby represent and warrant to Citibank that I own each Eligible Citibank Account and have full right and authority to all the funds on deposit therein. In addition, I authorize Citibank to execute and charge my Eligible Citibank Account(s) for any Popmoney Service transfer request, including any related fees, subject to any applicable limits as to dollar amount and time to complete transfers, when my Popmoney Service transfer requests are made in accordance with the procedures established by Citibank. I understand and acknowledge that Citibank has no obligation to execute any request for a transfer using the Popmoney Service that is not initiated in accordance with such procedures. I further acknowledge that the acceptance and processing of a Popmoney transfer request is subject to the terms and conditions stated in this Agreement, as amended from time to time. This authorization shall remain in full force and effect until I have informed you either: (i) by revoking my authorization at Citi Online or (ii) by telephone at 1-877-248-6734 (or the phone number on the back of my Citibank ATM/debit card) that I have revoked my authorization and you have a reasonable opportunity to act on it.
Information Relied Upon by Citibank
I acknowledge and agree that Citibank is relying upon the information I provide in originating a Popmoney Service transfer on my behalf. Any errors in the information, including incorrect or inconsistent recipient names, email addresses, mobile phone numbers or account numbers or the recipient's financial institution's ABA number or name, as well as providing incorrect information in connection with transfer from other persons to my account are my responsibility. I understand and agree that if Popmoney Service transfer instructions identify an account by name and account number, the relevant financial institution may execute those instructions by reference to the account number only, even if such number does not correspond to the name. I understand that financial institutions holding the account may not investigate discrepancies between names and numbers. In addition, I agree that Citibank has no responsibility to investigate discrepancies between names and account numbers.
Limited Power of Attorney
In connection with any request to transfer funds using the Popmoney Service, I hereby give to Citibank a limited power of attorney and appoint Citibank as my true and lawful attorney-in-fact and agent, with full power of substitution and resubstitution, for you and in your name, place and stead, in any and all capacities, to originate deposits into or withdrawals from my accounts, with full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection with effecting such funds transfers, verifying the content and authenticity of any Popmoney Service transfer instruction, complying with all applicable security procedures applicable to such transfers, as fully to all intents and purposes as I might or could in person. Once Citibank has actual knowledge that I wish to cease using the Popmoney Service as provided in this Agreement or as otherwise permitted in this Agreement and has a reasonable opportunity to act on such knowledge and to complete any pending transfers, this limited power of attorney shall be deemed revoked; provided, however, that any act done by Citibank in good faith before you have actual knowledge of termination by me and a reasonable opportunity to act on such knowledge shall be deemed to be authorized by me. I understand and agree that at all times my relationship with the financial institution (other than Citibank) that maintains an account to which I am requesting a transfer or from which a transfer to me is being requested is independent of Citibank and my use of the Popmoney Service. I shall not hold Citibank responsible for any acts or omissions by the financial institution maintaining such an account, including without limitation any modification, interruption or discontinuance of it. I ACKNOWLEDGE AND AGREE THAT WHEN CITIBANK ORIGINATES A REQUEST FOR A TRANSFER USING THE POPMONEY SERVICE, CITIBANK IS ACTING AS MY AGENT. I AGREE TO INDEMNIFY AND HOLD HARMLESS CITIBANK AS MY AGENT UNDER THIS LIMITED POWER OF ATTORNEY AS MORE FULLY DESCRIBED BELOW.
I agree that Citibank will initiate a request from me to send money using the Popmoney Service only after I access my Eligible Citibank Account(s) through Citi Online using the customer identification number that appears on my CitibankŪ Banking Card and personal identification number ("PIN") and linking it to a User Identification Number ("User ID") and Password. I further agree to provide any additional password that may be assigned to or selected by me that is required in connection with a request to transfer funds using the Popmoney Service. Citibank shall not be liable for any delay in processing my Popmoney Service transfer request if I fail to comply with this security procedure (or any other that may be established by Citibank from time to time). I acknowledge and agree that Citibank has established commercially-reasonable security procedures for the Popmoney Service. I understand that the security procedure is designed to authenticate my identity before accepting a request for a Popmoney Service transfer and not to detect errors in the content of my instruction.
Processing Popmoney Transfer Requests
I understand and agree that when I request an immediate transfer of funds from an Eligible Citibank Account using the Popmoney Service, the processing of the transfer will begin and the debiting of my Eligible Citibank Account will occur, as early as the day of my request. However, the funds will be transferred into the recipient's account no earlier than the third Business Day after I have made the request. If I request a one-time transfer with a specified date or a recurring series of transfers on specified dates, then the processing of the transfer will begin, and the debiting of my account will occur, as early as the date specified. However, the funds will be transferred into the recipient's account no earlier than the third Business Day following the specified date. In addition, in the case of all Two-Step Transfers, the deposit of the funds into the recipient's account (even if withdrawn from my account) will be delayed if the recipient has not provided the Popmoney Service with certain required information. I hereby authorize Citibank and the Popmoney service to communicate via email from time to time, on my behalf and at their discretion in my name (including utilizing the email address that I supply to or designate for use by the Popmoney service) to the recipients of my transfers to (1) notify recipients of pending transfers from me, (2) request by information from the recipient that is necessary or appropriate to complete the transfer and (3) to remind a recipient that action must be taken to complete a transfer and any and all other notices relevant to an intended recipient of a Popmoney transfer. I understand and agree that I the case of a Two-Step Transfer my request to transfer funds to a recipient will not be completed until the information requested from a recipient is provided. If the information is not provided within 10 calendar days (or such other time period as Citibank may select), then the transfer request may be cancelled and the funds returned to my Eligible Citibank Account.
Citibank currently does not offer next-day or other expedited transfers from Eligible Citibank Accounts. If Citibank in its sole discretion elects to offer such a service in the future, Citibank will notify you electronically or otherwise of the terms and conditions of such service.
Limits on Popmoney Transfers
The following limits on transfer amounts are calculated against all outstanding transfers, which are transfers that have been requested but not yet paid.
||Time Period/Total Outstanding
IMPORTANT: We may permit transfers in excess of these limits from time to time, based on our loss experience, security issues and other factors. We also may deny or limit specific transfers if we have any reason to question the authorization for, or security of, the transaction.
Receiving Popmoney Transfers
When I am the intended recipient of a Popmoney Service transfer into an account I have at Citibank, I authorize the deposit of funds into the Eligible Citibank Account I designate, either for the receipt of a single transfer or, if I choose the Automatic Deposit feature, for all transfers directed to me through the Popmoney Service. I understand and agree that there may be a delay between the time I am notified of the pending transfer and the deposit of the funds into my account. I authorize the sender, the financial institution which holds the sender's account and the Popmoney Website to send emails and SMS text messages to me in connection with the sender's request to transfer funds to me. I understand and agree that in the case of a Two-Step Transfer if I do not provide the requested information within a certain period of time, the requested transfer will be cancelled and the funds returned to the sender.
In the event that funds are transferred into my Eligible Citibank Account as a result of a Popmoney transfer and it is determined that such transfer was improper because it was not authorized by the sender or there were not sufficient funds in the sender's account or for any other reason, then I hereby authorize Citibank to withdraw from my Citibank account an amount equal to the amount of funds improperly transferred to me.
Service Fees and Charges
I understand and agree that I am responsible for paying all fees associated with my use of the Popmoney Service. I authorize Citibank to charge my Eligible Citibank Account (or any other of my accounts at Citibank) for any service or other fees and charges applicable to transfers requested through the Popmoney Service in accordance with Citibank's fee schedule in effect at the time I make a Popmoney Service transfer request. Citibank reserves the right to change the fees charged for the use of the Popmoney Service. A copy of the Fee Schedule for the Popmoney Service is provided at the end of the Agreement.
Actions Taken Upon an Unsuccessful Popmoney Transfer
When I request a transfer from an Eligible Citibank Account using the Popmoney Service, the transfer may not be completed for various reasons. If I have not provided complete and accurate required information regarding the recipient, the Popmoney Service cannot complete the Transfer. If I fail a verification of my identity n that is required in connection with scheduling a Popmoney transfer, my requested transfer will be placed on hold, and if I do not call Citibank at 1-877-248-6734 (or the phone number on the back of my Citibank ATM/debit card) or take other prescribed actions within the prescribed time frames to remove the hold, the transaction will be cancelled.
If I do not have sufficient funds in my Eligible Citibank Account from which I have requested a transfer be made, the transfer will not be completed. I understand and agree that after an initial failure due to non-sufficient funds in my Eligible Citibank Account, the transfer process will be attempted a second time. If there again are non-sufficient funds in my Eligible Citibank Account, my requested transfer will be cancelled. In addition, after any failure due to non-sufficient funds (whether an initial failure or a subsequent failure), my access to the Popmoney Service or any other Citibank service (including but not limited to the Inter Institution Transfer Service) may at Citibank's discretion be suspended or terminated.
Rejection of a Popmoney Transfer Request
You reserve the right to reject my funds Popmoney Service transfer request. You may reject my request if the dollar value of one or more of my transfer requests exceed any of my transfer limits (as more fully described above), if I have insufficient available funds in my Eligible Citibank Account for the amount of the Popmoney Service transfer, plus any applicable fee, if my request is incomplete or unclear, if you identify a security risk related to a requested transfer or if you are unable to fulfill my request for any other reason. I understand and agree that if you reject a request for a Popmoney Service transfer for one or more of the reasons set forth above, I will be informed of the rejection during my online session or by e-mail as soon thereafter as you have determined to reject the request.
Cancellations, Amendments or Recalls of a Popmoney Transfer Request
I may cancel or amend a Popmoney transfer request only if you receive my request prior to the initiation of the ACH transfer into the recipient's account and at a time that provides you with a reasonable opportunity to act upon that request. If my request to cancel or amend a Popmoney transfer is received after such transfer has been processed by Citibank, I understand and agree that my request to stop payment, recall or amend my Popmoney transfer will be effective only with the voluntary consent of the recipient's financial institution. If the recipient's bank confirms that the funds are returnable and agrees to do so, once the funds are returned to you, you will return the funds to me. The amount that is returned to me may be less than I originally transferred because the entire amount transferred may not be available for return and/or service charges of the recipient's bank and/or Citibank.
Delays, Non-Execution of Funds Transfer Request
I agree that Citibank shall not be responsible for any delay, failure to execute, or misexecution of my funds transfer request due to circumstances beyond Citibank's reasonable control - including, without limitation, any inaccuracy, interruption, delay in transmission, or failure in the means of transmission of my funds transfer request to the bank or execution of such request by the bank, whether caused by strikes, power failures, equipment malfunctions, or acts or omissions of any intermediary bank or beneficiary bank. CITIBANK MAKES NO WARRANTIES, EXPRESS OR IMPLIED - INCLUDING THE FAILURE OF ANY INTERMEDIARY BANK OR MY RECIPIENT'S BANK TO CREDIT MY RECIPIENT WITH THE AMOUNT OF THE FUNDS TRANSFER AFTER RECEIPT OF SAME.
Unauthorized Popmoney Transfers
I understand that if I think that my Citibank Banking Card has been lost or stolen, someone else has learned my access credentials for online banking or an unauthorized Popmoney Service transfer or other type of online transaction has been made from one of my accounts, I must notify you immediately by telephone at 1-877-248-6734 (or the phone number on the back of my Citibank ATM/debit card) or, if I am unable to telephone you, in writing to: Citicorp Data Systems Incorporated, P.O. Box 769004, San Antonio, TX 78245-9989. By providing such prompt notice, I may limit my personal liability for unauthorized transfers as more fully described in the "Lost or Stolen Citibank Banking Cards and Unauthorized Electronic Transactions" section of my Client Manual.
Significance of E-Mail Notices About Popmoney Service
I agree that all e-mail or SMS text message notices sent to me regarding the status of a Popmoney transfer requests are merely service messages and will not constitute a transaction receipt or an official bank record with respect to a Popmoney transfer. I acknowledge and agree that these notices may be sent to the e-mail address or mobile phone number I provide during my enrollment in the Popmoney Service, even if I have informed you separately in the past (or choose to do so in the future) to not send me marketing messages at that same e-mail address.
Means of Transfer
I understand and agree that Citibank uses a variety of banking channels and facilities to make funds transfers, but will ordinarily use the ACH Network to make Popmoney Service funds transfers. You may choose any reasonable means that you consider suitable to complete a transfer that I request using the Popmoney service. I authorize you to choose the means you deem suitable to cause each of my Popmoney transfer requests to be completed successfully. These other choices include banking channels, electronic means, funds transfer systems, regular or express mail, courier, telecommunications services, intermediary banks and other organizations. I agree to be bound by the rules and regulations that govern any applicable funds transfer systems, including, but not limited to, the ACH Rules.
Location of Accounts; Currency of Funds Transfer
The Popmoney Service is available for funds transfers to and from accounts in the United States only and are made in U.S. dollars only.
No Unlawful or Prohibited Use
As a condition of using the Popmoney Service, I warrant to Citibank that I will not use the Popmoney Service for any purpose that is unlawful or is not permitted, expressly or implicitly, by the terms of this Agreement or by any applicable law or regulation. I further warrant and represent that I will not use the Popmoney Service in any manner that could damage, disable, overburden, or impair the Popmoney Service or interfere with any other party's use and enjoyment of such service. I may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Popmoney Service. I agree that these warranties and representations will remain in full force and effect even if this Agreement terminates for any reason.
Service Changes and Discontinuation
Citibank may modify or discontinue the Popmoney Service, with or without notice, without liability to me at any time. You reserve the right, subject to applicable law and regulation, to terminate my right to use the Popmoney Service at any time and for any reason, including, without limitation, if Citibank, in its sole judgment, believes I have engaged in conduct or activities that violate any of the terms of this Agreement or, if I provide you with false or misleading information or interfere with other users or in the administration of the Popmoney Service.
I acknowledge and agree that Citibank and parties with whom it has contracted own all rights in and to the Popmoney Service. I am permitted to use the Popmoney Service only as expressly authorized by this Agreement. I may not copy, reproduce, distribute, or create derivative works, reverse engineer or reverse compile the technology for the Popmoney Service or any other services or technology used in connection with the Popmoney Service.
In consideration of the Agreement by Citibank to act upon my request to make the Popmoney Service available to me in the manner provided in this Agreement, I agree to indemnify and hold Citibank harmless from and against any and all claims, suits, judgments, executions, liabilities, losses, damages, costs, and expenses - including reasonable attorney's fees - in connection with or arising out of your acting upon instructions or information from me in connection with this Agreement, including, but not limited to the initiation and receipt of Popmoney transfers and my authorization to send and receive e-mails and SMS text messages. This indemnity shall not be effective to relieve and indemnify Citibank against its gross negligence, bad faith, or willful misconduct.
Claims; Limitation of Liability; No Warranty
I agree that within thirty (30) days after I receive notification that my Popmoney Service transfer request has been completed or that I have been the recipient of funds sent through the Popmoney Service, I will tell you of any errors, delays, or other problems related to my request. If my funds transfer request or my receipt of funds is delayed or erroneously executed as a result of Citibank's error, Citibank's sole obligation to me is to pay or refund such amounts as may be required by applicable law. Any claim for interest payable by Citibank shall be at Citibank's published savings account rate in effect within the state of the home financial center of the account from which the funds transfer was made. In any event, if I fail to notify you of any claim concerning my funds transfer request or my receipt of funds within one (1) year from the date that I receive notification that my request has been executed or the funds have been deposited in my account, any claim by me shall be barred under applicable law.
I AGREE THAT CITIBANK SHALL NOT BE LIABLE FOR ANY COSTS, FEES, LOSSES OR DAMAGES OF ANY KIND INCURRED AS A RESULT OF (1) ANY INACCURATE OR INCOMPLETE INFORMATION RECEIVED FROM ANOTHER FINANCIAL INSTITUTION IN CONNECTION WITH EXECUTING MY TRANSFER REQUEST TO ANOTHER PERSON'S ACCOUNT AT SUCH FINANCIAL INSTITUTION OR MY RECEIPT OF FUNDS FROM SUCH FINANCIAL INSTITUTION; (2) ANY CHARGES IMPOSED BY ANOTHER FINANCIAL INSTITUTION IN CONNECTION WITH POPMONEY SERVICE TRANSACTIONS; AND (3) ANY TRANSFER LIMITATIONS SET BY ANOTHER FINANCIAL INSTITUTION HOLDING AN ACCOUNT INTO WHICH I HAVE REQUESTED A TRANSFER OR FROM WHICH A TRANSFER TO MY ACCOUNT HAS BEEN REQUESTED. IN NO EVENT SHALL CITIBANK BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXPENSES ARISING IN CONNECTION WITH MY POPMONEY SERVICE TRANSFER REQUEST.
EXCEPT AS MAY BE EXPRESSLY SET FORTH IN THIS AGREEMENT, CITIBANK AND ITS DIRECTORS, OFFICERS AND EMPLOYEES HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR THIRD PARTY RIGHTS. CITIBANK MAKES NO WARRANTY OR REPRESENTATION REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE POPMONEY SERVICE, THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE POPMONEY SERVICE, THE ACCURACY OF ANY INFORMATION RETRIEVED BY CITIBANK FROM ANY FINANCIAL INSTITUTION HOLDING AN ACCOUNT INTO WHICH I HAVE REQUESTED A TRANSFER OR FROM WHICH A TRANSFER TO MY ACCOUNT HAS BEEN REQUESTED OR THAT THE POPMONEY SERVICE WILL MEET ANY REQUIREMENTS OF ANY USER, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE.
Arbitration of Disputes
I understand and agree that, to the extent authorized in the section of my Client Manual entitled "Resolution of Disputes by Arbitration," either party may require any dispute arising from a Popmoney Service request or transaction to be resolved by binding arbitration.
I agree that you reserve the right to change the terms and conditions of this Agreement as required by law or bank policy. Unless otherwise required by law, you may amend this Agreement without prior notice to me. If you choose to notify me of an amendment or are required to do so by law, you may ask me to agree to an amended version of this Agreement electronically, or mail or deliver a separate notice, statement message or electronic message to me at the last address you have on file for me.
This Agreement shall be governed by the laws of the state in which the home financial center of the Eligible Citibank Account from which funds transfer was made is located and federal law, as applicable.
Electronic Consent and Acceptance of Terms and Conditions
In order to enroll to use the Popmoney Service, I consent to receive and accept the terms and conditions of the User Agreement for Popmoney Service, and any amendments to it, electronically. In the event any change to this Agreement requires prior notice to me, Citibank will notify me by eŽmail, at the public e-mail address I have provided for notices pertaining to this service, of the new or different terms and conditions or will provide me with a link within such e-mail where I may view the new or different terms and conditions on a web site. I understand and agree that you reserve the right to provide any such notices to me in printed form. A record of each funds transfer request will be made available to me electronically at the time each Popmoney Service transfer is requested and in summary form as part of the periodic statement for my Eligible Citibank Account to or from which the Popmoney Service transfer is requested. I may withdraw my consent to having this information provided to me electronically by contacting you by telephone at 1-800-374-9700, however, by doing so I understand that I will terminate my right to use the Popmoney Service. Withdrawing my consent in this manner will not prevent me from re-enrolling for the Popmoney Service.
Required Equipment. In order to use the Popmoney Service and to view and retain a copy of the terms and conditions contained in this Agreement, I understand that I must have a computer equipped with at least: a browser with 128-bit encryption; and either a printer or a disk drive or other electronic storage device. I understand that I can also obtain a printed copy of this Agreement by calling 1-800-374-9700.Consent and Agreement. By clicking on the "I Agree" button below, I agree: (1) I have software and equipment that satisfies the above requirements; (2) to receive information about the Popmoney Service, including the Agreement and any subsequent amendments to it, electronically; and (3) have received an electronic version of the Agreement and Fee Schedule and agree to be bound by the terms and conditions contained therein. Because enrollment for the Popmoney Service can only occur electronically, I understand that I will be unable to proceed if I do not click on this button. Citibank reserves the right to provide information and notices about the Popmoney Service to me by non-electronic means.
Popmoney Transfer Service - Fee Schedule
|Type of Transfer
|Incoming TO Citibank
|Outbound FROM Citibank