Terms & Conditions

 
User Agreement For Inter Institution Transfer Service

IMPORTANT: TO ENROLL IN THE INTER INSTITUTION TRANSFER SERVICE YOU MUST CONSENT TO RECEIVE NOTICES AND INFORMATION ABOUT THE SERVICE ELECTRONICALLY. YOU MUST HAVE THE ABILITY TO RECEIVE AND RETAIN ELECTRONIC COMMUNICATIONS BEFORE YOU ACCEPT THE TERMS OF THE USER AGREEMENT FOR INTER INSTITUTION TRANSFER SERVICE ("AGREEMENT").

THE AGREEMENT SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH YOU MAY FROM TIME TO TIME REQUEST A TRANSFER OF FUNDS IN YOUR CITIBANK ACCOUNT(S) TO AN ACCOUNT YOU OWN AT ANOTHER FINANCIAL INSTITUTION OR A TRANSFER FROM THAT ACCOUNT TO YOUR CITIBANK ACCOUNT. THESE TERMS AND CONDITIONS AFFECT YOUR RIGHTS AND YOU SHOULD READ THEM CAREFULLY.

BY CLICKING THE "I AGREE" BUTTON BELOW, YOU CONSENT TO RECEIVE INFORMATION ELECTRONICALLY AND AGREE TO THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT. CITIBANK RESERVES THE RIGHT TO PROVIDE INFORMATION AND NOTICES ABOUT THE IIT SERVICE TO YOU BY NON-ELECTRONIC MEANS.

Scope of Agreement

This Agreement covers all funds transfers using the IIT service initiated by me from time to time through a Citi Online banking service (Citi Online or any other name that may be used to describe such service).

Definitions

  1. "ACH Network" means the funds transfer system, governed by the NACHA Rules, that provides funds transfer services to participating financial institutions.
  2. "ACH Rules" means the NACHA Operating Rules and NACHA Operating Guidelines, as in effect from time to time.
  3. "Business Day" means any day that is not a Saturday, Sunday or bank holiday.
  4. "Citibank" or "bank" refer to Citibank, N.A., including its agents and service providers, depending on the home financial center of the account(s) from which a funds transfer using the IIT service is requested.
  5. "Eligible Citibank Account" means my Citibank deposit account that is eligible to be used with the IIT service and is enrolled in the service.
  6. "I", "me" and "my" refer to the client who agrees below to the terms and conditions of this Agreement.
  7. "NACHA" means the National Automated Clearinghouse Association.
  8. "Verified Account" means an account that I own at another financial institution located in the United States that is enrolled in the IIT service.
  9. "You" and "your" refer to Citibank.

Description Of Service

The IIT service enables me to request a transfer of funds: (1) from my Eligible Citibank Account to a Verified Account (I hold at another financial institution); or (2) from a Verified Account to my Eligible Citibank Account. Citibank generally uses the ACH Network to execute my IIT requests, but other methods of transfer may also be used. All requests must be made through Citi Online and are subject to the terms of my Client Agreement, this Agreement, each as in effect from time to time, other agreements and applicable laws and regulations.

Authorization to Transfer Funds Using IIT Service

I hereby represent and warrant to Citibank, its directors, officers, employees and agents that I own each Eligible Citibank Account, Verified Account and have full right and authority to all the funds on deposit therein. In addition, I authorize Citibank to execute and charge my Eligible Citibank Account(s) for any IIT transfer request to a Verified Account and from a Verified Account to my Eligible Citibank Account, including any related fee, subject to any applicable limit as to dollar amount, time delays to complete certain types of transfers (i.e., Next Day or Standard transfers) when my IIT transfer requests are made in accordance with the procedures established by Citibank. I understand and acknowledge that Citibank has no obligation to execute any request for a transfer using IIT that is not initiated in accordance with such procedures. I further acknowledge that the acceptance and processing of an IIT transfer request is subject to the terms and conditions stated in this Agreement, as amended from time to time. This authorization shall remain in full force and effect until I have informed you by telephone at 1-800-374-9700 that I have revoked my authorization and you have a reasonable opportunity to act on it.

Information Relied Upon by Citibank

I acknowledge and agree that Citibank is relying upon the information I provide in originating an IIT transfer on my behalf. Any errors in the information, including incorrect or inconsistent account names and numbers or the ABA number or name of the financial institution holding my Verified Account are my responsibility. Although I represent and warrant to you that I am the owner of each Verified Account and describe it to you by name and account number (or any other number), I understand and agree that if IIT transfer instructions identify a Verified Account by name and account number, the relevant financial institution may execute those instructions by reference to the account number only, even if such number does not correspond to the name. I understand that financial institutions holding my Verified Accounts may not investigate discrepancies between names and numbers. In addition, I agree that Citibank has no responsibility to investigate discrepancies between names and account numbers.

Limited Power of Attorney

In connection with any request to transfer funds using the IIT service, I hereby give to Citibank a limited power of attorney and appoint Citibank as my true and lawful attorney-in-fact and agent, with full power of substitution and resubstitution, for you and in your name, place and stead, in any and all capacities, to originate deposits into or withdrawals from my Verified Accounts, with full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection with effecting such funds transfers, verifying the content and authenticity of any IIT transfer instruction, complying with all applicable security procedures applicable to such transfers, as fully to all intents and purposes as I might or could in person. Once Citibank has actual knowledge that I wish to cease using the IIT service as provided in this Agreement or as otherwise permitted in this Agreement and has a reasonable opportunity to act on such knowledge, this limited power of attorney shall be deemed revoked; provided, however, that any act done by Citibank in good faith before you have actual knowledge of termination by me and a reasonable opportunity to act on such knowledge shall be deemed to be authorized by me. I understand and agree that at all times my relationship with the financial institution that maintains each Verified Account is independent of Citibank and my use of the IIT service. I shall not hold Citibank responsible for any acts or omissions by the financial institution maintaining a Verified Account with respect to it, including without limitation any modification, interruption or discontinuance of it. I ACKNOWLEDGE AND AGREE THAT WHEN CITIBANK ORIGINATES A REQUEST FOR A TRANSFER USING THE IIT SERVICE, CITIBANK IS ACTING AS MY AGENT. I AGREE TO INDEMNIFY AND HOLD HARMLESS CITIBANK AS MY AGENT UNDER THIS LIMITED POWER OF ATTIORNEY AS MORE FULLY DESCRIBED BELOW.

Security Procedures

I agree that Citibank will initiate a funds transfer request for me only after I access my Eligible Citibank Account(s) through its online banking service using the customer identification number that appears on my Citibank® Banking Card and personal identification number ("PIN") and linking it to a User Identification Number ("User ID") and Password. I further agree to provide any additional password that may be assigned to or selected by me that is required in connection with a request to transfer funds using the IIT service. Citibank shall not be liable for any delay in processing my IIT transfer request if I fail to comply with this security procedure (or any other that may be established by Citibank from time to time.) I acknowledge and agree that Citibank has established commercially-reasonable security procedure for the IIT service. I understand that the security procedure is designed to authenticate my identity before accepting a request for an IIT transfer and not to detect errors in the content of my instruction.

Verification of Accounts at Other Financial Institution

After agreeing to this Agreement and providing any additional information requested, I may enroll accounts that I hold at other financial institutions (each, a "Third Party Account") in the IIT service. I hereby authorize you to verify a Third Party Account by one of two means:

  1. Confirmation of Trial Deposits. I authorize you to verify my Third Party Account through the use of a trial transfer, in which one or more low value payments will be credited to the account. Sometimes, a low value payment will be both credited to and debited from the account. The trial credit will always occur before the trial debit and will always be of the same amount. In either case, you will then ask me to verify the amount of the each deposit made into such account.
  2. Online Verification. If my Third Party Account is accessible online, I authorize you to validate the account by providing you with my online access credentials so you can confirm my ownership of such Citi Online. I understand and agree that: (a) I am under no obligation to provide you with my access credentials for my Third party Account, (b) you will use this information to verify my ownership of the Third Party Account only; and (c) will not retain the information about my access credentials, except during the period necessary to complete the verification process, after which it will be destroyed. Once the verification process is successful, each Third Party Account will become a Verified Account.

Types of IIT Transfers

Standard. Funds are credited to my account within 3 Business Days. For Standard transfers, the Business Day on which a request for a transfer is made begins at 1:00 a.m. Eastern Time ("ET") and ends at 1:00 a.m. ET of the following Business Day. (Example: If Monday and Tuesday are both Business Days, I can make a "Monday" request up until 1:00 a.m. ET on Tuesday morning.)

Next Day. Funds are credited to your account on the next Business Day, if I request the transfer by 3:00 p.m. ET on a Business Day. This type of request is subject to the following conditions:

  1. in order to request an INCOMING Next Day Transfer: (a) the available balance in my Eligible Citibank Account must be at least $500; and (b) I have successfully completed an incoming standard transfer from the same Verified Account in an amount of at least $500 at least 20 calendar days prior to requesting the Next Day Transfer.
  2. in order to request an OUTGOING Next Day Transfer, the available balance in my Eligible Citibank Account must exceed the amount of the requested transfer by at least $500.

Limits on IIT Transfers

Type of Limit Standard Transfers Next Day Transfers
 
Incoming
Daily $100,000 $1,000
30 Day Rolling * $100,000 $2,500
 
Outgoing
Daily $2,000 $1,000
30 Day Rolling * $10,000 $2,500

* The 30 Day Rolling transfer limit refers to the thirty (30) calendar days immediately prior to the date on which an Inter Institution Transfers (IIT) request is executed (i.e., originated) by Citibank.

Additional Limits for Standard Transfers

  1. The daily limit for Standard transfers is up to $100,000 of incoming and $2,000 of outgoing transfers each Business Day.
  2. Standard transfers requested on a Saturday or Sunday contribute to my transfer limit for the following Monday. A Standard transfer requested on a bank holiday contributes to my transfer limit for the next Business Day.

Additional Limits for Next Day Transfers

The daily limit for Next Day transfers is up to $1,000 of incoming and $1,000 of outgoing transfers each business day. Next Day transfers can only be requested between the hours of 1:00 a.m. and 3:00 p.m. ET on a Business Day.

We may permit transfers in excess of these limits from time to time, based on our loss experience, security issues and other factors. We also may deny or limit specific transfers if we have any reason to question the authorization for, or security of, the transaction.

Service Fees and Charges

I understand and agree that I am responsible for paying all fees associated with my use of the IIT Service. I authorize Citibank to charge my Eligible Citibank Account (or any other of my accounts at Citibank) for any service fees and charges applicable to transfers requested through the IIT Service in accordance with Citibank's fee schedule in effect at the time I make an IIT transfer request. Citibank reserve the right to change the fees charged for the use of the IIT Service. A copy of the Fee Schedule for the IIT Service is provided at the end of the Agreement.

Execution of a Request for an IIT Transfer

  1. Next Day Transfers. My request for a Next Day transfer will be executed on the current Business Day, if requested prior to 3:00 p.m. ET. Citibank will not accept my request for a Next Day transfer for the period beginning at 3:00 p.m. ET on any Business Day until 1:00 a.m. of the following Business Day.
  2. Standard Transfers. My request for a Standard transfer will be executed on the current Business Day. For purposes of Standard transfers only, the Business Day on which a request for an IIT transfer is made begins at 1:00 a.m. ET and ends at 1:00 a.m. ET of the following Business Day. If my request for a Standard transfer is received by Citibank on a day that is not a Business Day or on a Business Day after the established cut-off hour, you will not process my request until the next Business Day.

Actions Taken Upon an Unsuccessful IIT Transfer

If a requested funds transfer could not be completed, I understand that Citibank, upon learning that the IIT transfer has failed, will make reasonable effort to complete the transfer again. If the second attempt is successful, the additional processing could delay the completion of the funds transfer by one or more Business Days. If the funds transfer fails a second time, you will notify me by e-mail so that I may contact the financial institution where my Verified Account is held in order to understand the reason for such failure.

Rejection of an IIT Transfer Request

You reserve the right to reject my funds transfer request. You may reject my request if the dollar value of one or more of my transfer requests exceed my daily or 30 Day Rolling transfer limit (as more fully described above), if I have insufficient available funds in my Eligible Citibank Account for the amount of the IIT transfer, plus any applicable fee, if my request is incomplete or unclear, if you identify a security risk related to a requested transfer or if you are unable to fulfill my request for any other reason. I understand and agree that if you reject a request for an IIT transfer for one or more of the reasons set forth above, I will be informed of the rejection during my online session or by e-mail as soon thereafter as you have determined to reject the request.

Cancellations, Amendments or Recalls of an IIT Transfer Request

I may cancel or amend a funds transfer request only if you receive my request prior to your execution of the funds transfer request and at a time that provides you with a reasonable opportunity to act upon that request. If my funds transfer request has been executed by Citibank, I understand and agree that the request to recall or amend the funds transfer will be effective only with the voluntary consent of the financial institution holding the Verified Account. If I decide to recall or amend my funds transfer and my request has already been executed by you, you will first have to check with the beneficiary bank to determine whether or not the beneficiary bank will return my funds. If the beneficiary bank confirms that the funds are returnable and agrees to do so, once the funds are returned to you by the beneficiary bank, you will return the funds to me. The amount that is returned to me may be less than I originally transferred because of service charges of the beneficiary bank and/or Citibank. Citibank shall not be liable to me for any loss resulting from the failure of the beneficiary bank to agree to a recall or amendment of my funds transfer request.

Transfers Subject to the Rules of the Third Party Accounts

Additionally, all funds transfers are also subject to the rules and regulations governing the relevant Third Party Accounts. I agree not to request any IIT transfers from or to Verified Accounts that are not allowed under the rules or regulations applicable to such accounts.

Delays, Non-Execution of Funds Transfer Request

I agree that Citibank shall not be responsible for any delay, failure to execute, or misexecution of my funds transfer request due to circumstances beyond Citibank's reasonable control - including, without limitation, any inaccuracy, interruption, delay in transmission, or failure in the means of transmission of my funds transfer request to the bank or execution of such request by the bank, whether caused by strikes, power failures, equipment malfunctions, or acts or omissions of any intermediary bank or beneficiary bank. CITIBANK MAKES NO WARRANTIES, EXPRESS OR IMPLIED - INCLUDING THE FAILURE OF ANY INTERMEDIARY BANK OR BENEFICIARY BANK TO CREDIT MY BENEFICIARY WITH THE AMOUNT OF THE FUNDS TRANSFER AFTER RECEIPT OF SAME WITH RESPECT TO ANY MATTER.

Unauthorized IIT Transfers

I understand that if I think that my Citibank« Banking Card has been lost or stolen, someone else has learned my access credentials for online banking or an unauthorized IIT transfer or other type of online transaction has been made from one of my accounts, I must notify you immediately by telephone at 1-800-374-9700 or, if I am unable to telephone you, in writing to: Citicorp Data Systems Incorporated, P.O. Box 769004, San Antonio, TX 78245-9989. By providing such prompt notice, I may limit my personal liability for unauthorized transfers as more fully described in the "Lost or Stolen Citibank Banking Cards and Unauthorized Electronic Transactions" section of my Client Manual.

Significance of E-Mail Notices About IIT Service

I agree that all e-mail notices sent to me regarding status of my IIT transfer requests are simply service messages and will not constitute a transaction receipt or an official bank record with respect to an IIT transfer. I acknowledge and agree that these notices will be sent to the e-mail address I provide during my enrollment in the IIT service, even if I have informed you separately in the past (or choose to do so in the future) to not send me marketing messages at that same e-mail address.

Means of Transfer

I understand that Citibank uses a variety of banking channels and facilities to make funds transfers, but will ordinarily use the ACH Network. You may choose any reasonable means that you consider suitable to complete a transfer that I request using the IIT service. I authorize you to choose the means you deem suitable to cause each of my ITT transfer requests to be completed successfully. These other choices include banking channels, electronic means, funds transfer systems, regular or express mail, courier, telecommunications services, intermediary banks and other organizations. I agree to be bound by the rules and regulations that govern any applicable funds transfer systems, including, but not limited to, the ACH Network, NACHA, Federal Reserve System and Clearing House Interbank Payment System (CHIPS).

Currency of Funds Transfer

The IIT service is available for funds transfers to Verified Accounts in the United States only and are made in U.S. dollars only.

No Unlawful or Prohibited Use

As a condition of using the IIT service, I warrant to Citibank that I will not use the IIT service for any purpose that is unlawful or is not permitted, expressly or implicitly, by the terms of this Agreement or by any applicable law or regulation. I further warrant and represent that I will not use the IIT service in any manner that could damage, disable, overburden, or impair the IIT service or interfere with any other party's use and enjoyment of such service. I may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the IIT service. I agree that these warranties and representations will remain in full force and effect even if this Agreement terminates for any reason.

Service Changes and Discontinuation

Citibank may modify or discontinue the IIT service, with or without notice, without liability to me at any time. You reserve the right, subject to applicable law and regulation, to terminate my right to use the IIT service at any time and for any reason, including, without limitation, if Citibank, in its sole judgment, believes I have engaged in conduct or activities that violate any of the terms of this Agreement or, if I provide you with false or misleading information or interfere with other users or in the administration of the IIT service.

Proprietary Rights

I acknowledge and agree that Citibank and its agents own all rights in and to the IIT service. I am permitted to use the IIT service only as expressly authorized by this Agreement. I may not copy, reproduce, distribute, or create derivative works, reverse engineer or reverse compile the technology for the IIT service or any your other services or technology.

Indemnity

In consideration of the Agreement by Citibank to act upon my request to make an IIT transfer in the manner provided in this Agreement, I agree to indemnify and hold Citibank, its directors, officers, employees and agents harmless from and against any and all claims, suits, judgments, executions, liabilities, losses, damages, costs, and expenses - including reasonable attorney's fees - in connection with or arising out of your acting upon IIT transfer instructions pursuant to this Agreement. This indemnity shall not be effective to relieve and indemnify Citibank against its gross negligence, bad faith, or willful misconduct.

Claims; Limitation of Liability; No Warranty

I agree that within thirty (30) days after I receive notification that my IIT transfer request has been executed, I will tell you of any errors, delays, or other problems related to my request. If my funds transfer request is delayed or erroneously executed as a result of Citibank's error, Citibank's sole obligation to me is to pay or refund such amounts as may be required by applicable law.. Any claim for interest payable by Citibank shall be at Citibank's published savings account rate in effect within the state of the home financial center of the account from which the funds transfer was made. In any event, if I fail to notify you of any claim concerning my funds transfer request within one (1) year from the date that I receive notification that my request has been executed, any claim by me shall be barred under applicable law.

I AGREE THAT CITIBANK SHALL NOT BE LIABLE FOR ANY COSTS, FEES, LOSSES OR DAMAGES OF ANY KIND INCURRED AS A RESULT OF (1) MY GRANTING YOU AUTHORITY TO VERIFY A THIRD PARTY ACCOUNT; (2) YOUR DEBIT AND/OR CREDIT OF A VERIFIED ACCOUNT OR YOUR INABILITY TO DEBIT AND/OR CREDIT SUCH ACCOUNT(S) IN ACCORDANCE WITH MY IIT TRANSFER INSTRUCTIONS; (3) ANY INACCURATE OR INCOMPLETE INFORMATION RECEIVED FROM ANOTHER FINANCIAL INSTITUTION IN CONNECTION WITH VERIFYING A THIRD PARTY ACCOUNT OR EXECUTING A TRANSFER WITH A VERIFIED ACCOUNT; (4) ANY CHARGES IMPOSED BY THE FINANCIAL INSTITUTION HOLDING A VERIFIED ACCOUNT; AND (5) ANY TRANSFER LIMITATIONS SET BY A FINANCIAL INSTITUTION HOLDING A VERIFIED ACCOUNT. IN NO EVENT SHALL CITIBANK BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXPENSES ARISING IN CONNECTION WITH MY IIT TRANSFER REQUEST.

EXCEPT AS MAY BE EXPRESSLY SET FORTH IN THIS AGREEMENT, CITIBANK, ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR THIRD PARTY RIGHTS. CITIBANK MAKES NO WARRANTY OR REPRESENTATION REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE IIT SERVICE, THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE IIT SERVICE, THE ACCURACY OF ANY INFORMATION RETRIEVED BY CITIBANK FROM ANY FINANCIAL INSTITUTION HOLDING ANY VERIFIED ACCOUNT OR THAT THE IIT SERVICE WILL MEET ANY REQUIREMENTS OF ANY USER, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE.

Arbitration of Disputes

I understand and agree that, to the extent authorized in the section of my Client Manual entitled "Resolution of Disputes by Arbitration", either party may require any dispute arising from an online funds transfer request to be resolved by binding arbitration.

Amendments

I agree that you reserve the right to change the terms and conditions of this Agreement as required by law or bank policy. Unless otherwise required by law, you may amend this Agreement without prior notice to me. If you choose to notify me of an amendment or are required to do so by law, you may ask me to agree to an amended version of this Agreement electronically, or mail or deliver a separate notice, statement message or electronic message to me at the last address you have on file for me.

Governing Law

This Agreement shall be governed by the laws of the state in which the home financial center of the Eligible Citibank Account from which funds transfer was made is located and federal law, as applicable.

Electronic Consent and Acceptance of Terms and Conditions

In order to enroll to use the IIT service, I consent to receive and accept the terms and conditions of the User Agreement for Inter Institution Transfer Service, and any amendments to it, electronically. In the event any change to this Agreement requires prior notice to me, Citibank will notify me by e-mail, at the public e-mail address I have provided for notices pertaining to this service, of the new or different terms and conditions or will provide me with a link within such e-mail where I may view the new or different terms and conditions on a web site. I understand and agree that you reserve the right to provide any such notices to me in printed form. A record of each funds transfer request will be made available to me electronically at the time each IIT transfer is requested and in summary form as part of the periodic statement for my Eligible Citibank Account to or from which the IIT transfer is requested. I may withdraw my consent to having this information provided to me electronically by contacting you by telephone at 1-800-374-9700, however, by doing so I understand that I will terminate my right to use the IIT service. Withdrawing my consent in this manner will not prevent me from re-enrolling for the IIT service.

Required Equipment. In order to use the IIT service and to view and retain a copy of the terms and conditions contained in this Agreement, I understand that I must have a computer equipped with at least: a browser with 128-bit encryption; and either a printer or a disk drive or other electronic storage device. I understand that I can also obtain a printed copy of this Agreement by calling 1-800-374-9700.

Consent and Agreement. By clicking on the "I Agree" button below, I agree: (1) I have software and equipment that satisfies the above requirements; (2) to receive information about the IIT service, including the Agreement and any subsequent amendments to it, electronically; and (3) have received an electronic version of the Agreement and Fee Schedule and agree to be bound by the terms and conditions contained therein. Because enrollment for the IIT service can only occur electronically, I understand that I will be unable to proceed if I do not click on this button. Citibank reserves the right to provide information and notices about the IIT service to me by non-electronic means.

IIT Service — Fee Schedule

Type of Transfer Standard Next Day
Incoming TO Citibank FREE FREE
Outbound FROM Citibank FREE FREE