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    • Citi® Identity Theft Solutions.®

      Expert help if you ever (hopefully never) need it.

      Even the mere thought of ID theft is scary. And if you're ever a victim, you need to know where to turn for help-fast. Our dedicated team of specialists will help you re-establish your credit and reclaim your identity.

      What it Costs
    • Right for you if:

      • You want to minimize damage from identity theft
      • You want a team of experts on your side
      • You need help to reestablish your identity
    Still have questions? Call us at 1-800-374-9700

    What You Get

    This free service—available to all Citibank and Citi credit card customers-provides access to a team of Identity Theft Solution Specialists. If you're ever a victim of ID theft, they'll work closely with you every step of the way to help you reclaim your identity and re-establish your credit.

    How It Works

    Here's what a Citi® Identity Theft Solution Specialist will do for you:

    • Help you contact the TransUnion credit bureau who will review your credit report and apply an extended Fraud Alert (which will be transmitted electronically to the other 2 credit reporting agencies)
    • Monitor your TransUnion credit bureau report until your case is closed
    • Advise you on how to complete a police report and other government forms that may be required
    • Help you identify any other compromised accounts and assist you in contacting those creditors
    • Keep in touch with you about the status of your case until it is closed
    • Mail a packet of necessary information to assist you in resolving the theft

    If you ever need to use Citi® Identity Theft Solutions, call

    • 1-800-627-3999 (in NY metro area)
    • 1-800-274-6660 (all other areas)
    Call us at 1-800-374-9700 (TTY 1-800-788-0002) to open an account or learn more.