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    Debit and Credit Card Security

    Helping to protect you when you use your card.

    With a variety of security features, some even built into select products and services, Citi works to protect you against theft, loss or unauthorized use of your debit and credit cards.


    Debit and Credit Card Security

    Helping to protect you when you shop online.

    • $0 Liability on Unauthorized Charges — You won't pay for any unauthorized charges made on your Citibank® Debit Card and credit cards.
    • Virtual Account Numbers — Generate a temporary credit card number that makes it virtually impossible for anyone to steal the real one while you're shopping online. Learn more
    • Retail Purchase Protection — In the event something is stolen or damaged accidentally, you're protected for most items you bought with your Citi credit card up to 90 days from the date of purchase.
    • Extended Warranty — If you buy an item from a U.S. manufacturer offering a warranty of less than one year, many Citi Cards extend it to one year.

    Citi security experts are here to help

    • Fraud Early Warning — If there’s any unusual activity on your credit or debit card such as out-of-state charges or an expensive purchase, we’ll contact you to verify the charges.
    • Lost Wallet® Service — If your Citi credit card is lost or stolen, call 1-800-950-5114. We'll issue a new card at no cost and provide you with emergency cash.1
    • Citi Cards Internet Security — Our specialists are available by phone to address any unusual activity on your credit card. Call 1-888-285-9696.

    Did you know...

    • For your security, you should change your ATM PIN periodically. You can do so in the Service Center .

    Related Topics

    Citi Cards Internet Security Specialists

    Our team of specialists can help you identify and resolve any fraudulent activity in your account:

    • Determine if an e-mail or website you report is legitimate
    • Investigate phishing attempts within 48 hours after you notify us
    • Help you identify security gaps in your computer
    • Assist you with claims of virus infection due to a Citi website or e-mail
    • Identify internet scams and notify you of new ones
    • Clear any fraudulent charges on your account
    • Help you open a new credit card account in the event that yours has been compromised

    Think you're a victim of identity theft?
    1-800-627-3999
    (NY metro area)
    1-800-274-6660
    (other areas)

    Report a lost or stolen credit card.
    1-800-950-5114

    Report suspicious e-mails or phishing.
    1-888-285-9696
    spoof@citicorp.com