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    Debit and Credit Card Fraud

    While all Citibank® Debit Card and Citi® credit card members have $0 liability for unauthorized charges, taking steps to protect yourself from potential fraud is easy and will be worth it in the long run.

    Debit and Credit Card Fraud

    Common types of debit and credit card fraud

    • Card duplication which allows for most types of unauthorized purchases.
    • Unauthorized purchases over the internet, phone or mail resulting from a lost or stolen credit card.
    • Identity theft which can often result in new credit accounts opened fraudulently.

    How to protect yourself

    Below are some precautions you can take to safeguard yourself and avoid becoming a victim of debit or credit card fraud:

    • Don't let your debit or credit card out of your sight during a point-of-sale transaction.
    • Always take your debit or credit card with you at the end of any transaction.
    • Review your statements every month. Check for any suspicious transactions and report them immediately.
    • Sign the back of your debit or credit card on the signature panel as soon you receive it.
    • Report lost or stolen cards immediately.
    • Never give out your credit card number or personal information over the phone unless you initiated the call and verified who you are dealing with.

    Monitor your accounts regularly

    Reviewing your credit report annually is another great way to see if your credit history is accurate. For a copy of your credit report, contact one of the three major credit reporting agencies. Learn more about account monitoring.

    Did you know...

    • Our Citi Cards Internet Security Specialists are available by phone to address any unusual activity on your credit card. Call 1-888-285-9696.

    Credit Reporting Agencies

    • Equifax: 1-800-685-1111
    • Experian: 1-888-397-3742
    • TransUnion: 1-800-916-8800

    Think you're a victim of identity theft?
    (NY metro area)
    (other areas)

    Report a lost or stolen credit card.

    Report suspicious e-mails or phishing.