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  • Product offerings may differ among geographic locations. By selecting your state of residence, you'll be shown the specific terms and rates that will apply to your new account.

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      Check your application status.

      See how soon you'll be banking with Citibank.
    Product you applied for How to reach us When to call

    Checking, Savings or CDs

    You'll just need your reference number to check your Citi application status (it's in the e-mail you received after applying). Can't find it? No worries, we'll just ask for some additional information to verify your identity.

    1-800-745-1534


    (Choose option 1)

    Mon-Fri: 8AM to 5PM ET

    Credit Cards

    You'll just need your reference number to check your Citi application status. Don’t have one? No worries, we'll ask for some additional information to verify your identity.

    1-888-201-4523

    24 hours a day/7 days a week

    Mortgages

    To check your application status by phone, you'll need your loan number (it's in your Welcome Package) and borrower name(s). Can't find your loan number? You'll be asked for additional information to verify your identity.

    To check your status online, you'll need your username and password, Or, you'll need to enroll and create your unique username and password.

    1-800-MORTGAGE
    (1-800-667-8424)


    Check your status online
    (Go to the Home tab and click Check Application Status)

    Mon-Fri: 8AM to 8PM ET

    Home Equity Lines & Loans

    To check your status by phone, just have your Loan ID Number (provided when you applied online), date of birth, and last 4 digits of your SSN. Don't have your Loan ID? We'll then ask for additional information to verify your identity.

    If you'd rather check your status online, you'll need the User ID and Password you set up when you applied.

    1-866-252-0118


    Check your
    application status online.
    (Go to the Loan Status tab and click Update Status)

    Mon-Fri: 8:30AM to 8PM ET
    Sat: 9AM to 4PM ET

    Checking Plus® (variable rate) or Personal Loan

    Checking your status requires your reference number (it's in the email you received after applying). If you don't have it, you'll be asked for additional information to verify your identity.

    1-800-745-1534


    (Choose option 1)

    Mon-Fri: 9AM to 9PM ET

    Or, call us at 1-800-374-9700 (TTY 1-800-788-0002) to open an account or learn more.

      Deposit products are offered by Citibank, N.A. NMLS ID: 412915

      Citi® Credit Cards, Checking Plus® (variable rate), Personal Loans, Home Equity Loans and Lines of Credit, as well as First Mortgage products are offered by Citibank, N.A., an Equal Housing Lender.